Question 1

KEY CHANGES TO EXPECT

Pre-book and prepay for your Jump session online only

Reduced jumpers will allow more room to social distance

Spectator capacity restriction in the cafe viewing area

Contactless Temperature is taken on arrival – for both staff and guests

It's mandatory to sanitise your hands on entry (6 Hour Active)

Sneeze Screens installed at reception and in the Hangout cafe

Enhanced cleaning procedures using Zoono technology

Enhanced cleaning on all shifts to wipe down frequently touched equipment throughout the day

Masks or Face shields for all Crew Members

Limited schedule throughout the day with dedicated cleaning intermission between sessions to reduce interaction between customers.

Extreme Jump session 5 years + only from reopening

Answer

We have also made changes to our Park rules and regulations and the way we operate hour by hour. Jump Sessions are 60 minute slots with a 30 minute intermission to allow time for cleaning and a safe customer entry and exit to improve social distancing. All participants must now pre book their session online. 60 minute Jump sessions £12 per participant Members Pay £8.40 FIND OUT MORE Extreme Jump Session 5 years +

Answer

If you or any member of your household or bubble has shown COVID-19 Symptoms within the last 7 days, you must not attend our premises and instead follow Government Guidelines. Important

Answer

It is compulsory you use the hand wash station upon entering the park. All staff and customers must have their temperature checked using a contactless device when entering the park. If your temperature is higher than 38 degrees Celsius then you and the rest of your booking (from the same household) will be asked to leave the park and return in 14 days. If you pass the temperature check, small groups will be asked to wait in a designated area inside the building until we can safely allow you into the park. This will allow time for a changeover, getting ready and sorting socks/shoes. Lockers are still available with a hand sanitizing station nearby. If you can leave valuables at home or in the car please do. Socks and shoes can be left at tables with spectators.

Answer

EXTREME JUMP SESSION 5-16 YEARS SIBLING SESSION 3-11 YEARS MINI AIR 18 MONTHS TO 4 YEARS 11 MONTHS

Answer

We kindly ask all jumpers and spectators to exit the building as soon as your jump session has finished. This is so we can get the park clean and ready for the next session also minimising customer conjestion. We thank you for your help in advance.

Answer

Spectators will be limited due to capacity restrictions. Under 12s cannot be left at the park without a parent or guardian in the building. Summary of supervision

Answer

Please expect to queue outside 2m apart. We intend to try and check all customers into the park 10 minutes before the session starts. Please make sure all jumpers have a signed waiver and jump socks at the ready, this will ensure a speedy check-in!

Answer

No, when your bouncing or seated in the cafe area eating or drinking. However you do if you are entering the building, for example, any public area or observing your child on the trampoline floor while they are bouncing.

Question 2

JUMP SESSIONS & COST

Question 3

PREPARING FOR YOUR VISIT

Have you booked online?
Purchase jump socks online when making your booking
Have you completed a safety waiver for all jumpers prior to arrival?
Please limit spectators coming with you

Have all participants signed an online waiver? Under 18s still require a waiver form signing by an adult, so if you have not signed on behalf of the minors that you’re responsible for, please sign another waiver and add the minors name and date of birth onto the end of the process. Please leave personal belongings at home or in the car (safely out of view) as far as possible. This will help to speed up the check in process and helps to reduce the risk. COVID-19 Symptoms Refunds will not be issued if you ignore this agreement and participate. If symptoms occur before the booking, our reception crew will provide a voucher for a new visit. Refunds will only be provided as vouchers.

Question 4

CHECKING IN AT RECEPTION

Question 5

JUMP SESSIONS

Question 6

AFTER YOUR JUMP SESSION HAS FINISHED

Question 7

SPECTATORS

12 years and above do not require supervision.

Under 12 years a parent or guardian must be present in the park.

Question 8

QUEUING

Question 9

IMPORTANT CHANGES WE'RE MAKING