A STATEMENT REGARDING AIR EXTREME

 

I feel it is important to address the current situation surrounding Air Extreme and provide some clarity for our customers, families, staff and the wider community.

 

I am aware of the concerns being raised publicly, particularly by customers with existing bookings, outstanding refunds and events that have been affected by the current circumstances. I fully understand the frustration, disappointment and uncertainty this has caused, especially for families and children who have been looking forward to special occasions.

 

Over the last few days, I have been working tirelessly to establish the full position, address outstanding matters and explore the options available to resolve the situation.

 

The circumstances surrounding Air Extreme are complex, and certain matters are currently subject to an ongoing legal dispute, with solicitors involved. For that reason, I cannot comment in detail on every aspect of the situation while those matters are being reviewed.

 

However, I want to make one thing absolutely clear: I am not ignoring the situation or the people affected by it. I recognise that customers deserve answers, and I am doing what I can to deal with matters as responsibly as possible.

 

I ask that people allow the relevant processes to take place and avoid drawing conclusions based on incomplete information. There are circumstances behind the current situation that cannot easily be explained through social media, and I must be careful about what I say while legal matters remain ongoing.

 

Air Extreme has been a huge part of my life, and I know how much it means to the families, children and community who have supported us over the years. I am deeply saddened by the position we currently find ourselves in.

 

I sincerely apologise to everyone who has been inconvenienced, disappointed or left uncertain by these circumstances. I understand that words alone cannot resolve the difficulties people may be experiencing, and I do not take those concerns lightly.

 

CUSTOMER ENQUIRIES

 

For anyone with questions about existing bookings, refunds, cancelled parties or other outstanding matters, please contact us by email at:

 

bookings@air-extreme.co.uk

 

Please include your full name, booking reference (if available), booking date and a brief description of your enquiry. This will help ensure that the relevant details are available when your enquiry is reviewed.

 

I ask that all enquiries are directed through this email address so they can be dealt with as clearly and efficiently as possible.

 

My priority now is to work through the situation, take the appropriate advice and deal with outstanding matters as responsibly as possible.

 

Thank you to everyone who has supported Air Extreme over the years. Your support has meant a great deal, and I hope the situation can be dealt with fairly and constructively.

 

Chris Milton

Air Extreme